2019 商务谈判与礼仪(宁波工程学院) 最新满分章节测试答案

本答案对应课程为:点我自动跳转查看
本课程起止时间为:2019-09-30到2019-11-08
本篇答案更新状态:已完结

13. 沟通礼仪 Test 13

1、 问题:和客户通话，需要掌握通话几分钟原则？
选项：
A:三分钟
B:五分钟
C:七分钟
D:十分钟
答案: 【三分钟】

2、 问题:电话形象的三要素是——————
选项：
A:时空的选择
B:通话的态度
C:通话的内容
D:以上都不是
答案: 【时空的选择;
通话的态度;
通话的内容】

3、 问题:在通话结束时，位高者先挂电话。 
选项：
A:正确
B:错误
答案: 【正确】

4、 问题:在常用的几个表情符中， 让90后比较反感的表情符是————————。 
答案: 【微笑】

7. Psychological Tools or Traps(2) Test 7

1、 问题:In negotiation, the big-picture perspective indicates that ___. 
选项：
A:Dont’ get lost in details. 
B:Focus on details. 
C:Persist in negotiation tactics. 
D:None of the above
答案: 【Dont’ get lost in details. 】

2、 问题:What are the three main causes for the arousing of competition in negotiation? 
选项：
A:Intense rivalry
B:time pressure
C:in the spotlight
D:Power distance
答案: 【Intense rivalry;
time pressure;
in the spotlight】

3、 问题:The ability to take account into the other side’s perspective are very important in negotiation. 
选项：
A:正确
B:错误
答案: 【正确】

4、 问题:What is reciprocity? 
答案: 【We feel the need to repay what someone has given us.】

2. Kep Concepts in Negotiation Test 2

1、 问题:What is BATNA?
选项：
A:best alternative to a negotiated agreement. 
B:best alteration to a negotiated agreement. 
C:better alternative to a negotiated agreement. 
D:better alternative to a negotiated agreement. 
答案: 【best alternative to a negotiated agreement. 】

2、 问题:How can you improve your position in negotiation ? 
选项：
A:Improve your BATNA.
B:Identify the other side’s BATNA.
C:Weaken the other side’s BATNA. 
D:None of the above.
答案: 【Improve your BATNA.;
Identify the other side’s BATNA.;
Weaken the other side’s BATNA. 】

3、 问题:The reservation price in negotiation is when the highest price at which someone is willing to sell .
选项：
A:正确
B:错误
答案: 【错误】

4、 问题:What is ZOPA? 
答案: 【zone of possible agreement】

4. Selecting a Strategy Test 4

1、 问题:what is the outcome of applying collaborative strategy in negotiation? 
选项：
A:win-win
B:win-lose
C:lose-lose
D:lose-win
答案: 【win-win】

2、 问题:What are the two key factors that determine the type of strategies adopted in negotiation?
选项：
A:relationship concerns
B:outcome concerns
C:power concerns
D:fiance concerns
答案: 【relationship concerns;
outcome concerns】

3、 问题:Avoiding strategy is used frequently in negotiation. 
选项：
A:正确
B:错误
答案: 【错误】

4、 问题:What are strageties?
答案: 【They are broad, general plans of action used to attain goals in negotiaiton.】

6. Psychological Tools or Traps (1) Test 6

1、 问题:According to the theory of anchoring, what should you do in the negotiation?
选项：
A:You should make the first offer so that you can anchor the other side to your offer. 
B:Let the other side make the first offer. 
C:Both of the above is right. 
D:None of the above is right
答案: 【You should make the first offer so that you can anchor the other side to your offer. 】

2、 问题:Which of the following is about the mythical fixed-pie assumption? 
选项：
A:We assume that our interest are in direct conflict with the interests of the other side. 
B:We tend to devaluate the other side’s proposal because we think of the other side as competitor. 
C:We try to explore the underlying interests of both sides and build a larger pie. 
D:We valuate the proposals from the other side  to achieve a win-win outcome. 
答案: 【We assume that our interest are in direct conflict with the interests of the other side. ;
We tend to devaluate the other side’s proposal because we think of the other side as competitor. 】

3、 问题:When faced with positive options, we tend to be risk taking. 
选项：
A:正确
B:错误
答案: 【错误】

4、 问题:What is availability? 
答案: 【We are influenced by the information that is most easily available.】

5. Negotiation Tactics

1、 问题:What are tactics in negotiation? 
选项：
A:short-term, adaptive moves to enact or pursue broader strategies. 
B:long-term, fixed moves to enact or pursue broader strategies. 
C:long-term strategies.
D:short-term strategies
答案: 【short-term, adaptive moves to enact or pursue broader strategies. 】

2、 问题:Which following statics might be used at the beggining stage of negotiation? 
选项：
A:Ask for more than you expect to get. 
B:Never say yes to the first offer. 
C:Flinch at proposals. 
D:Nibbling.
答案: 【Ask for more than you expect to get. ;
Never say yes to the first offer. ;