2020 国际商务沟通1(宁波大学) 最新满分章节测试答案

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本课程起止时间为:2020-02-20到2020-06-30
本篇答案更新状态:已完结

Chapter 1 Selling skills (销售时如何成功说服顾客？） Make a choice

1、 问题:if the customer says “I really can’t make up my mind”,what would the better answer of the salesperson ?
选项：
A:" I think  it is easy to make up your mind”
B:“You will like it “.
C:“It is cheap”
D:“ You need not make up your mind”
答案: 【“ You need not make up your mind”】

2、 问题:In Using NLP, how many senses are introduced?
选项：
A:2
B:3
C:4
D:5
答案: 【3】

3、 问题:In Overcoming objections in selling, how many situations are introduced?
选项：
A:2
B:3
C:4
D:5
答案: 【3】

4、 问题:"I don’t think we’re on the same wavelength." belongs to the sense of __
选项：
A:feeling
B:sight
C:hearing
D:sound
答案: 【sight】

5、 问题:When a customer says” I need some time to think about it” the seller says “,I’ll go out for a cup of coffee and come back in half an hour.”This strategy is ————
选项：
A: a free trial
B:a “no” into a “maybe”
C:the saleswoman is not placing them under a lot of pressure.
D:The price strategy
答案: 【the saleswoman is not placing them under a lot of pressure.】

6、 问题:“I get the picture.”is using the sense of feeling.
选项：
A:正确
B:错误
答案: 【错误】

7、 问题:"But don’t you think it’s worth a little bit extra to get the kind of TV that you want?" is very helpful if the customer says "it is expensive."
选项：
A:正确
B:错误
答案: 【正确】

8、 问题:The idea of a free trial period is often used to sell computer games, memebership of a club,ect.
选项：
A:正确
B:错误
答案: 【正确】

9、 问题:As the seller, it is not so good  to  give the impression that the seller is not placing them under a lot of pressure.
选项：
A:正确
B:错误
答案: 【错误】

10、 问题:In Selling skills Part I, the seller in the  movie video successfully sold a piece of land.
选项：
A:正确
B:错误
答案: 【错误】

11、 问题:In Selling skills Part I, in the topic of “selling the car”,the woman seller said “good morning”while the man seller didn’t greet the customer.
选项：
A:正确
B:错误
答案: 【正确】

Chapter 2 Negotiation （谈判） Make a choice

1、 问题:How many steps in Delegating?
选项：
A:2
B:3
C:4
D:5
答案: 【3】

2、 问题:In negotiation,how many tactics are introduced here?
选项：
A:2
B:3
C:4
D:5
答案: 【5】

3、 问题:Which  negotiating tactics are used  by the buyer who had to pay more for  the car in the  2 minutes’ video   in  Negotiating Tactics ?
选项：
A:A last –minute claim 
B:Appeal to a higher authority
C:Bullying 
D:Deadline
答案: 【Bullying 】

4、 问题:Which  negotiating tactics are used  by the seller who had got more for  the car in in the  2 minutes’ video   in  Negotiating Tactics ?
选项：
A:Bullying 
B:A last –minute claim 
C:Appeal to a higher authority
D:A last –minute claim & Appeal to a higher authority
E: Appeal to a higher authority&Bullying 
答案: 【A last –minute claim & Appeal to a higher authority】

5、 问题:If the salesperson says：“This is the only one we have. If you don’t buy it today ,you won’t see it tomorrow ….”He is using :
选项：
A:the deadline
B:bullying
C:appeal to a higher authority
D:scarcity
答案: 【scarcity】

6、 问题:The word  “Delegate”  means the following except which one___
选项：
A:The boss asks the employee to work hard.
B:Asking somebody to do some of your work for you.
C:Getting other people to do some part of your work.
D: You give a job to sb so that they do it for you
答案: 【The boss asks the employee to work hard.】

7、 问题:In “delegating” , “I am sure you will be happy to help me.” can be described as ___
选项：
A:tentative
B:dictatorial  
C:Assertive
D:Very polite
答案: 【Assertive】

8、 问题:In The language of negotiation :  refusing,  which of the following  means the strongest refusal?
选项：
A:1. I am sorry,but that’s out of the question.
B:2.I must say no  to you and I’ll give you the reason.
C:3.I am afraid we can’t agree to that, but I hope to do business with you some other day.
D:4.I need some time to think about that. 
答案: 【1. I am sorry,but that’s out of the question.】

9、 问题:In the last part of The language of negotiation ": in the quiz , they are first negotiating on       __ 
选项：
A:Discount 
B:Warranty
C:The delivery time
D:Early settlement
答案: 【Discount 】

10、 问题:If the salesperson says;”I will call my boss to see if this price is OK….”He is using :the deadline
选项：
A:正确
B:错误
答案: 【错误】

11、 问题: "I am  salary" means I am money.  
选项：
A:正确
B:错误
答案: 【错误】

12、 问题: "I am on the pay roll."is not similar like  " I am salary".:
选项：
A:正确
B:错误
答案: 【正确】

13、 问题:In “delegating” , in the reading material, Chad’s excuse refusing Boss’ delegating is “It’s weekend” .
选项：
A:正确
B:错误
答案: 【正确】

14、 问题:"Delegate"  means to “ Give a job to sb so that they do it for you”,In other words, means  "They get other people to do some part of their work."
选项：
A:正确
B:错误
答案: 【正确】