2022知到答案 商务英语（临沂职业学院） 最新完整智慧树知到满分章节测试答案

第一章 单元测试

1、 问题:What should you do when you prepare for a call? ( )
选项：
A:Gather all the information and suppliers you might need for the call.
B:Make sure you are in a quiet and comfortable environment.
C:Identify the specific purpose of your call.
D:Prepare bullet points for the things you need to mention.
答案: 【
Gather all the information and suppliers you might need for the call.
Make sure you are in a quiet and comfortable environment.
Identify the specific purpose of your call.
Prepare bullet points for the things you need to mention.
】

2、 问题:You should finish your self-introduction within ( ) minutes.
选项：
A:4-6
B:1-2
C:3-5
D:5-7
答案: 【
3-5
】

3、 问题:What do you usually say when you end the call? ( )
选项：
A:Hello. This is ABC Company.
B:I want to speak to Mr. Black.
C:Can I take a message for you?
D:Thanks so much for talking with me. Have a great day!
答案: 【
Thanks so much for talking with me. Have a great day!
】

4、 问题:Hello! ______ Mike speaking. ( )
选项：
A:This is
B:That is
C:I am
D:You are
答案: 【
This is
】

5、 问题:If the person wanted is not available, which sentence can be used when you answer the phone? ( )
选项：
A:Who’s calling, please?
B:Hold the line, please. I’m connecting you now.
C:I’m afraid Miss Li is not available at the moment. Can I take a message?
D:I’m sorry. I don’t understand. Could you repeat that, please?
答案: 【
I’m afraid Miss Li is not available at the moment. Can I take a message?
】

第二章 单元测试

1、 问题:The types of organizational structure consists all of the choices except? ( )
选项：
A:Functional structure
B:Divisional structure
C:Matrix structure
D:Techno structure
答案: 【
Techno structure
】

2、 问题:The formal organization can be seen and represented in chart form. ( )
选项：
A:T
B:F
C:Not mentioned
D:Not given
答案: 【
T
】

3、 问题:Which one is not the responsibility of the secretary? ( ）
选项：
A:make/answer telephone calls
B:take notes, minutes and messages
C:train staff
D:arrange meetings
答案: 【
train staff
】

4、 问题:The ____ is the most common way of greeting worldwide? ( )
选项：
A:president
B:exchange
C:host
D:handshake
答案: 【
handshake
】

5、 问题:It is important to know and follow ____ in the business world? ( )
选项：
A:president
B:etiquette
C:host
D:handshake
答案: 【
etiquette
】

第三章 单元测试

1、 问题:How to leave a message？（ ）
选项：
A:your name
B:name of the person you’re calling
C:Time you called and the receiver should cal back
D:your phone number
答案: 【
your name
name of the person you’re calling
Time you called and the receiver should cal back
your phone number
】