2024智慧树网课答案 商务英语视听说（山东外国语职业技术大学） 最新完整智慧树知到满分章节测试答案

第一章 单元测试

1、 问题:Which of the following factors is not the necessary factor in a resume? ( )
选项：
A:personal information
B:skills and qualifications
C:education
D:family background
答案: 【
family background
】

2、 问题:Which of the following behaviors is proper? ( )
选项：
A:making eye contact with the employee
B:keeping silent if the employer is having a phone call.
C:not sitting down unless being invited
D:doing whatever you want.
答案: 【
doing whatever you want.
】

3、 问题:Which one is not true when answering questions during an interview?( )
选项：
A:keeping your answers short
B:being polite and friendly
C:not asking the employers any questions
D:feeling free to turn the questions to the employer
答案: 【
not asking the employers any questions
】

4、 问题:When we have an interview , we could greet the interviewer .
( )
选项：
A:with a firm handshake
B:with a small talk
C:saying nothing
D:saying whatever we want.
答案: 【
with a firm handshake
with a small talk
】

5、 问题:When having an interview, which of the following behavior are proper?
( )
选项：
A:dressing miniskirts
B:arriving a little bit early or at least on time
C:avoiding eye contact
D:smiling and being polite
答案: 【
arriving a little bit early or at least on time
smiling and being polite
】

6、 问题:When having an interview, we need to arrive on time, look professional and dress properly. ( )
选项：
A:对
B:错
答案: 【
对
】

7、 问题:We do not need to make eye contact with the employer when answering their questions.( )
选项：
A:对
B:错
答案: 【
错
】

8、 问题:Leaving a good first impression to the employer is very important during the job interview.( )
选项：
A:对
B:错
答案: 【
对
】

9、 问题:After the interview, it is not necessary to send a thank-you-note. ( )
选项：
A:对
B:错
答案: 【
错
】

10、 问题:If you need to take a moment to think about the questions, remember to avoid the pet phrases. ( )
选项：
A:对
B:错
答案: 【
对
】

第二章 单元测试

1、 问题:Which of following topics you can discuss in small talk ? ( )
选项：
A:Holidays
B:Food and drinks
C:Transport
D:Illness
答案: 【
Holidays
Food and drinks
Transport
】

2、 问题:Accounting department is responsible for ( )
选项：
A:Accounting finances
B:Auditing finances
C:Planning finances
D:Reviewing finances
答案: 【
Accounting finances
Auditing finances
Planning finances
】

3、 问题:Human resources department is responsible for recruiting the right people with the required skills, qualifications and experience. ( )
选项：
A:对
B:错
答案: 【
对
】

4、 问题:Marketing is concerned with fulfilling customers’ needs at the right price. ( )
选项：
A:对
B:错
答案: 【
对
】

5、 问题:Human resources department is responsible for interacting with customers regarding inquires, complains and orders. ( )
选项：
A:对
B:错
答案: 【
错
】

6、 问题:Human resources department is responsible for determining the salary and wages of different positions in the company. ( )
选项：
A:对
B:错
答案: 【
对
】

7、 问题:The officers’ meeting is the authority of the company.( )
选项：
A:对
B:错
答案: 【
错
】

8、 问题:Small talk is light , formal conversation.( )
选项：
A:对
B:错
答案: 【
错
】

9、 问题:Small talk is vital for a situation where silence would be awkward and uncomfortable, but where in-depth and personal conversations would be inappropriate.( )
选项：
A:对
B:错
答案: 【
对
】

10、 问题:You can ask a close-ended question in small talk ( )
选项：
A:对
B:错
答案: 【
错
】

11、 问题:In telephone communication, information is delivered by ( ).
选项：
A:verbal information
B:body language
C:facial expressions
D:all of the above
答案: 【
verbal information
】

12、 问题:Which is not necessary to write down when taking a message? ( )
选项：
A:name and company of the caller
B:name of the recipient
C:Purpose of the caller
D:duration of the conversation
答案: 【
duration of the conversation
】

13、 问题:Which of the following is proper in telephone communication? ( )
选项：
A:Pick up the telephone within 3 rings.
B:Answer the call in noisy street.
C:Speak as loudly as you can to make you heard.
D:Hang up whenever you want.
答案: 【
Pick up the telephone within 3 rings.
】

14、 问题:“ ( )”indicates that the speaker wants to finish the conversation.
选项：
A:Thank you.
B:It is nice to talk to you.
C:Good morning. This is Alice.
D:What can I do for you?
答案: 【
Thank you.
It is nice to talk to you.
】

15、 问题:What can you do to avoid mistakes while taking a message for other? ( )
选项：
A:Ask the caller to repeat.
B:Ask the caller to spell names.
C:Read information back to the call.
D:Skip anything that you miss.
答案: 【
Ask the caller to repeat.
Ask the caller to spell names.
Read information back to the call.
】

16、 问题:A telephone conversation usually start with ( ).
选项：
A:Good morning. This is Alice. May I speak to Linda?
B:Sales department. What can I do for you?
C:Wait a minute, please.
D:Thanks for calling.
答案: 【
Good morning. This is Alice. May I speak to Linda?
Sales department. What can I do for you?
】

17、 问题:The only difference between face-to-face communication and telephone communication is that both of the speakers cannot see each other. ( )
选项：
A:对
B:错
答案: 【
错
】

18、 问题:Try to speak in elegant and fluent language over the phone to show your language proficiency .( )
选项：
A:对
B:错
答案: 【
错
】

19、 问题:You should write as quickly as possible to catch every single word by the speaker while taking a message.( )
选项：
A:对
B:错
答案: 【
错
】

20、 问题:If you dialed a wrong number, you can directly hang up to avoid embarrassment.( )
选项：
A:对
B:错
答案: 【
错
】

21、 问题:Did you see the notice that is being__ in the office? ( )
选项：
A:circulated
B:circulate
C:circulation
D:circulating
答案: 【
circulated
】

22、 问题:It’s so_ that I feel it’s just a waste of time. ( )
选项：
A:efficient
B:inefficient
C:unefficient
D:efficience
答案: 【
inefficient
】

23、 问题:At least people are______, and we did put together some useful proposals last season. ( )
选项：
A:communicating
B:communiacte
C:communication
D:communicated
答案: 【
communicating
】

24、 问题:In your meeting invitation, clearly state_. （ ）
选项：
A:the agenda of the meeting
B:profile of the company
C:price of participating the meeting
D:content of the meeting
答案: 【
the agenda of the meeting
】

25、 问题:The agenda should_____ the order of items and an estimated amount of time for each item.（ ）
选项：
A:indicate
B:indicting
C:indication
D:indicated
答案: 【
indicate
】

26、 问题:If more than one person is going to ______ during the meeting, the agenda should indicate whose turn it is to “have the floor”. ( )
选项：
A:speaking
B:speak
C:spoken
D:to speak
答案: 【
speak
】

27、 问题:In some cases, it may be used to forward the agenda to ______（attend）before the meeting. ( )
选项：
A:attendee
B:attend
C:attendees
D:attender
答案: 【
attendees
】

28、 问题:What are the _for the equipment? （ ）
选项：
A:requirements
B:requirement
C:require
D:requiring
答案: 【
requirements
】

29、 问题:A meeting agenda includes elements such as ______.( )
选项：
A:the time and place
B:title of the meeting
C:people who attend the meeting
D:the order of the events to occur in the meeting
答案: 【
the time and place
title of the meeting
people who attend the meeting
the order of the events to occur in the meeting
】

30、 问题:Which of the following expressions is correct?( )
选项：
A:The opening statement of a minutes contains the reasons advanced in the meeting for the decision.
B:The sole purpose of the opening statement is to make the subsequent discussion intelligible without reference to other documents.
C:Points in discussion will usually proceed “The following points were raised in discussion” and will then set out, in separate paragraphs or in point form.
D:Points in discussion of the minutes should be impersonal.
答案: 【
The sole purpose of the opening statement is to make the subsequent discussion intelligible without reference to other documents.
Points in discussion will usually proceed “The following points were raised in discussion” and will then set out, in separate paragraphs or in point form.
Points in discussion of the minutes should be impersonal.
】

31、 问题:Which one of the follwing expressions is correct?( )
选项：
A:In your meeting invitation, list the action items and request that attendees come prepared to address these issues.
B:Meetings are work, just as in any other work activity. Therefore, the more preparation you have done, the better the results you can expect.
C:In order to keep the meeting on task and within the set amount of time, it is important to have an agenda.
D:People will be more likely to participate in a meeting, by asking questions or offering feedback, if they know what is going to be covered.
答案: 【
In your meeting invitation, list the action items and request that attendees come prepared to address these issues.
Meetings are work, just as in any other work activity. Therefore, the more preparation you have done, the better the results you can expect.
In order to keep the meeting on task and within the set amount of time, it is important to have an agenda.
People will be more likely to participate in a meeting, by asking questions or offering feedback, if they know what is going to be covered.
】

32、 问题:The best way to call a meeting is to inform each participant individually by phone.（ ）
选项：
A:对
B:错
答案: 【
错
】

33、 问题:When organising a meeting, do remember to plan ahead before sending out the meeting notification.（ ）
选项：
A:对
B:错
答案: 【
对
】

34、 问题:When organising a meeting, make sure that all interested parties are invited.( )
选项：
A:对
B:错
答案: 【
对
】

35、 问题:Do you have anything______?( )
选项：
A:declare
B:declaring
C:to declared
D:declared
答案: 【
to declared
】

36、 问题:Do I have to pay duty______ it?( )
选项：
A:in
B:on
C:at
D:for
答案: 【
on
】

37、 问题:Well, would you mind __your suitcase?( )
选项：
A:opening
B:to open
C:open
D:opened
答案: 【
opening
】

38、 问题:I’d like______ a room for two nights.( )
选项：
A:booking
B:booked
C:book
D:to book
答案: 【
to book
】

39、 问题:I’m very sorry we can’t help you_____ this occasion. Thank you for calling.( )
选项：
A:in
B:at
C:on
D:for
答案: 【
on
】

40、 问题:All the single rooms _____ the park have been booked.( )
选项：
A:overlook
B:overlooking
C:overlooked
D:to overlook
答案: 【
overlooking
】

41、 问题:Business travel requires careful preparation. Specifically, you need to take care of the following items:( )
选项：
A:Pack smartly.
B:Claim expenses.
C:Keep time.
D:Learn culture.
答案: 【
Pack smartly.
Claim expenses.
Keep time.
Learn culture.
】

42、 问题:Which one of the following belongs to the tips of hotel check-out?( )
选项：
A:Take your time packing before you check out.
B:Do a complete sweep of the room.
C:Don’t leave a tip.
D:When checking out, be sure to review your entire bill.
答案: 【
Take your time packing before you check out.
Do a complete sweep of the room.
When checking out, be sure to review your entire bill.
】

43、 问题:Brush up on table manners and the basics of business etiquette before you go. This may help you avoid inappropriate behavior in a different culture. （ ）
选项：
A:对
B:错
答案: 【
对
】

44、 问题:If you’re pressed for time, you can’t always call the front desk and request a late check out, which will often buy you another hour.( )
选项：
A:对
B:错
答案: 【
错
】

45、 问题:Check that all of the charges are exact, and make sure you have a paper statement or receipt to walk away with.( )
选项：
A:对
B:错
答案: 【
对
】

46、 问题:

State Grid Corporation of China (SGCC) was established______December 29th, 2002.( )

选项：
A:in
B:at
C:on
D:for
答案: 【
on
】

47、 问题:About how to make an effective company presentation, which one is not correct ? ( )
选项：
A:Keep confident
B:Make a first good impression
C:Speak with passion
D:A long introduction
答案: 【
A long introduction
】

48、 问题:A general overview of a company usually includes__.( )
选项：
A:nature of business
B:business scope
C:position in a specific business area
D:founding time, headquarter and so on
答案: 【
nature of business
business scope
position in a specific business area
founding time, headquarter and so on
】

49、 问题:How to keep confident while making an effective company presentation?( )
选项：
A:You must be inspired by the deep belief that you can succeed.
B:To have faith in yourself and your message, explore all phases of your subject and ask yourself how your talk will help the audience to get what they want.
C:Tell yourself you can do it and that you are more qualified than any member of the audience to give this presentation.
D:Remember careful preparation provides the solid ground you need to support your self-confidence.
答案: 【
You must be inspired by the deep belief that you can succeed.
To have faith in yourself and your message, explore all phases of your subject and ask yourself how your talk will help the audience to get what they want.
Tell yourself you can do it and that you are more qualified than any member of the audience to give this presentation.
Remember careful preparation provides the solid ground you need to support your self-confidence.
】

50、 问题:It is advised to start the company profile with a focused introduction that reflects the management style.( )
选项：
A:对
B:错
答案: 【
对
】

51、 问题:In a company profile, try to make use of idioms and phrases.( )
选项：
A:对
B:错
答案: 【
错
】

52、 问题:We needn’t to keep the business profile up-to-date.( )
选项：
A:对
B:错
答案: 【
错
】

53、 问题:Write the Company History in Chronological Order is necessary for a company profile.( )
选项：
A:对
B:错
答案: 【
对
】

54、 问题:We needn’t to keep a clear format throughout while crearting a company profile.( )
选项：
A:对
B:错
答案: 【
错
】

55、 问题:Anticipate what your audience wants to know. Once you know their need, you can figure out how to “sell” the benefits of your topic to them.( )
选项：
A:对
B:错
答案: 【
对
】

56、 问题:You don’t need to give the customers the actual price when you sell a product. ( )
选项：
A:对
B:错
答案: 【
错
】

57、 问题:In order to get the best buy, customers like to shop around before making up their mind, so you need to compare your products with your competitors or the last generation in your introduction ( )
选项：
A:对
B:错
答案: 【
对
】

58、 问题:You need to use the comparative or superlative, when you compare two things or more than two things( )
选项：
A:对
B:错
答案: 【
对
】

59、 问题:In order to make a great sale, the seller can sugar-coat the products. ( )
选项：
A:对
B:错
答案: 【
错
】

60、 问题:When you make a product introduction, which of following information you need to talk? ( )
选项：
A:Color
B:Price
C:Discount
D:After-sales service
答案: 【
Color
Price
Discount
After-sales service
】

61、 问题:Which of the following words can be used to describe appearance? ( )
选项：
A:Small
B:Elegant
C:Stylish
D:Washable
答案: 【
Small
Elegant
Stylish
】

62、 问题:Which of following words can be used to describe quality and performance ( )
选项：
A:Waterproof
B:Battery-operated
C:Small
D:Sound-proof
答案: 【
Waterproof
Battery-operated
Sound-proof
】

63、 问题:When you compare your products with your competitors or last generation, you may use__( )
选项：
A:It is competitively priced.
B:Compared with other competing products, ours looks better and is lower in price.
C:Compared with its last generation, the new model is smaller, lighter and its design is more people-friendly
D:Our latest cellphone is much lighter and slimmer than its competitor.
答案: 【
Compared with other competing products, ours looks better and is lower in price.
Compared with its last generation, the new model is smaller, lighter and its design is more people-friendly
Our latest cellphone is much lighter and slimmer than its competitor.
】

64、 问题:Which of following words you can use to describe the style of a product? ( )
选项：
A:Elegant
B:Washable
C:Stylish
D:Distinctive
答案: 【
Elegant
Stylish
Distinctive
】

65、 问题:When you purchase a new product, what would you know about it before purchase? ( )
选项：
A:What does the guarantee cover?
B:What’s it made of ?
C:How many colors does it come in?
D:How long/wide/high is it?
答案: 【
What does the guarantee cover?
What’s it made of ?
How many colors does it come in?
How long/wide/high is it?
】

66、 问题:If the guest has an appointment in advance, you need to ____. ( )
选项：
A:let the guest go directly into your boss’s office
B:confirm by checking the record first
C:allow the guest in and show him the direction.
D:if you are not busy, you can accompany the visitor to your boss’s office
答案: 【
confirm by checking the record first
allow the guest in and show him the direction.
if you are not busy, you can accompany the visitor to your boss’s office
】

67、 问题:The typical procedure of receiving visitors including_____.( )
选项：
A:extending your greeting
B:conforming the appointment
C:registering
D:talking with the clients
答案: 【
extending your greeting
conforming the appointment
registering
】

68、 问题:When receiving visitors as the receptionist, you should be_____.( )
选项：
A:patient
B:professional
C:polite
D:prepared
答案: 【
patient
professional
polite
prepared
】

69、 问题:You need to figure out the following details from your guest before receiving visitors at the airport_. ( )
选项：
A:when and where does he get on board?
B:What’s his flight number?
C:How long is the journey?
D:How’s the weather condition?
答案: 【
when and where does he get on board?
What’s his flight number?
How long is the journey?
How’s the weather condition?
】

70、 问题:After meeting your client at the airport, a small talk is necessary following the greeting. You can say:_. ( )
选项：
A:How do you think about the contract?
B:How was your trip going?
C:Are you feeling any jet lag?
D:Is this your first trip to China?
答案: 【
How was your trip going?
Are you feeling any jet lag?
Is this your first trip to China?
】

71、 问题:If you’re sitting behind a reception desk, you’re the first person to interact with a visitor, and you can set the tone for the visit. ( )
选项：
A:对
B:错
答案: 【
对
】

72、 问题:If you are on a business call, focus on the call when visitors approached your desk. ( )
选项：
A:对
B:错
答案: 【
错
】

73、 问题:Be helpful when receiving visitors at the airport.( )
选项：
A:对
B:错
答案: 【
对
】

74、 问题:If you haven’t meet your client before, you’d better take your guest’s picture with you when meeting him at the airport. ( )
选项：
A:对
B:错
答案: 【
对
】

75、 问题:After checking in at the hotel, you can go directly without sending your guest into his room because he can do it by himself. （ ）
选项：
A:对
B:错
答案: 【
错
】

76、 问题:The first step of inviting business partners to dinner is to___ ( )
选项：
A:send out your invitation
B:order food
C:reserve a table
D:prepay the bill
答案: 【
send out your invitation
】

77、 问题:At formal dinners, keep an eye out for_, which direct you where to sit. ( )
选项：
A:table
B:place cards
C:guests
D:host and hostess
答案: 【
place cards
】

78、 问题:After you have finished your dinner, place your napkin on the table to the _of your plate. ( )
选项：
A:right
B:middle
C:left
D:back
答案: 【
left
】

79、 问题:The invitation letter should contain all the important information about the dinner your guests need to know, including_____.( )
选项：
A:the name of the restaurant
B:the address of the venue
C:time
D:date
答案: 【
the name of the restaurant
the address of the venue
time
date
】

80、 问题:Small talks are important over dinner with business partners, which can _____.( )
选项：
A:make our guests feel relaxed
B:break the silence
C:show friendliness and good manners
D:make time pass pleasantly
答案: 【
make our guests feel relaxed
break the silence
show friendliness and good manners
make time pass pleasantly
】

81、 问题:You should wait until all the members of your group have been served before picking up your fork. ( )
选项：
A:对
B:错
答案: 【
对
】

82、 问题:If you are at a buffet, you may start as you get your dishes. ( )
选项：
A:对
B:错
答案: 【
错
】

83、 问题:When having western dinners ,you should start with the utensil that is nearest from your plate. ( )
选项：
A:对
B:错
答案: 【
错
】

84、 问题:There is no telling of racial, ethnic, and sexually oriented jokes, when dining with foreign business clients. ( )
选项：
A:对
B:错
答案: 【
对
】

85、 问题:The chairs nearest to the host have long been considered places of honor, especially on the host’s or hostess’s left hand.（ ）
选项：
A:对
B:错
答案: 【
错
】

86、 问题:______ are used to show relationships between different data series that are independent of each other. In this case, the height or length of the bar indicates the measured value or frequency. ( )
选项：
A:line chart
B:bar chart
C:diagram
D:pie chart
答案: 【
bar chart
】

87、 问题:______ can show dependencies between two objects during a particular period. ( )
选项：
A:line chart
B:bar chart
C:diagram
D:pie chart
答案: 【
line chart
】

88、 问题:_represents a percentage distribution. ( )
选项：
A:line chart
B:bar chart
C:diagram
D:pie chart
答案: 【
pie chart
】

89、 问题:_is the word for the movement which shows things up and down without a pattern. ( )
选项：
A:recovery
B:plummet
C:fluctuate
D:pick up
答案: 【
fluctuate
】

90、 问题:If it decreases in a rapid way, we can use the following verbs_____.( )
选项：
A:plunge
B:plummet
C:slide
D:collapse
答案: 【
plunge
plummet
slide
collapse
】

91、 问题:One of the most important goals of a company performance presentation is to build a shared sense of community. ( )
选项：
A:对
B:错
答案: 【
对
】

92、 问题:An effective company performance should be a candid, evenhanded accounting of results against objectives. ( )
选项：
A:对
B:错
答案: 【
对
】

93、 问题:At the end of each financial year, companies release a report on company performance, mainly about how the business ran in the coming year. ( )
选项：
A:对
B:错
答案: 【
错
】

94、 问题:In order to create an effective company performance, you need to clarify your content and make sure your delivery is streamlined and engaging. ( )
选项：
A:对
B:错
答案: 【
对
】

95、 问题:Introducing the company performance involves no participating of the employees. ( )
选项：
A:对
B:错
答案: 【
错
】

96、 问题:It is unnecessary to put a signature when ending a memo because there is a ( ) line.
选项：
A:To
B:From
C:Date
D:Subject
答案: 【
From
】

97、 问题:Margaret Anderson, Director of Personnel has requested this report on employee benefits satisfaction.” This sentence can be used in the ( ) section on a report.
选项：
A:introduction
B:findings
C:methods
D:proceedings
答案: 【
introduction
】

98、 问题:The principle of ( ) means you have to write your letter with a “You-attitude”.
选项：
A:Clearness
B:Conciseness
C:Courtesy
D:Completeness
答案: 【
Courtesy
】

99、 问题:Which of the following are correct to show the date? ( )
选项：
A:July 17, 2018
B:17 July, 2018
C:17/7/2018
D:7/17/2018
答案: 【
July 17, 2018
17 July, 2018
】

100、 问题:( ) are some optional parts in a business letter?
选项：
A:Reference No.
B:Attention
C:Subject
D:Enclosure
答案: 【
Reference No.
Attention
Subject
Enclosure
】

第三章 单元测试

1、 问题:A factory tour is one of the most important parts of the assessment of a potential supplier.( )
选项：
A:对
B:错
答案: 【
对
】