2022知到答案酒店专业英语最新完整智慧树知到满分章节测试答案

文章目录[隐藏]

第一章单元测试
第二章单元测试
第三章单元测试
第四章单元测试
第五章单元测试
第六章单元测试
第七章单元测试
第八章单元测试

第一章单元测试

1、问题:Seeing something from another point of view is the same as seeing it from their ( )。
选项：
A:Cultural background
B:Perspective
C:Imagination
D:Knowledge
答案: 【
Perspective
】

2、问题:What is NOT an example of cultural differences? ( )。
选项：
A:How we speak to and touch our friends.
B:The currency we use to pay for things.
C:How close we stand to each other in a business setting
D:How we use gestures.
答案: 【
The currency we use to pay for things.
】

3、问题:You should always address adults from other cultures by their ( ).
选项：
A:Last name
B:First name
C:Nickname
D:Middle name
答案: 【
Last name
】

4、问题:The best way to develop cultural awareness is to step back and take a look at yourself. This means ( ).
选项：
A:You should look in a mirror and make sure your hair is combed and you are presentable.
B:You should practice your English so people will understand you better.
C:You should try to understand how people see you.
D:You should step back and give enough personal space when speaking with guests.
答案: 【
You should try to understand how people see you.
】

5、问题:I would like ( ) your reservation.
选项：
A:Confirm
B:Confirming
C:To confirming
D:To confirm
答案: 【
To confirm
】

6、问题:Good Morning, ( ) I help you?
选项：
A:Would
B:Must
C:May
D:Am
答案: 【
May
】

7、问题:( ) is a kind of services or items offered to guests or placed in guest rooms for convenience and comfort and at no extra cost.
选项：
A:Amenity
B:Housekeeping
C:VIP service
D:Room service
答案: 【
Amenity
】

8、问题:After greeting a new guest, the receptionist’s first action should be to ( ).
选项：
A:Check the guest’s reservation
B:Ask the guest the length of his stay.
C:Ask the guest to register
D:Call the bellman
答案: 【
Check the guest’s reservation
】

9、问题:Resorts are generally in a vacation setting centered around a recreation or attraction such as skiing, golf, theme park, or beach getaway. （）
选项：
A:对
B:错
答案: 【
对
】

10、问题:Having good customer service skills can help you communicate in a sensitive and flexible manner with people from other cultures. （）
选项：
A:对
B:错
答案: 【
错
】

第二章单元测试

1、问题:Stereotypes are ideas and opinions we believe are true about ( ).
选项：
A:Americans
B:Old people
C:Women
D:All of the above
答案: 【
All of the above
】

2、问题:Your attitude shows through in your tone of voice. To show you are interested, you should ( ).
选项：
A:Smile and speak in a defensive tone
B:Speak in a monotone
C:Raise and lower your voice to emphasize certain points
D:Speak quickly to show you’re excited
答案: 【
Raise and lower your voice to emphasize certain points
】

3、问题:There’s a new ( ) restaurant in the hotel.
选项：
A:Chinese
B:China
C:Chinish
D:All of the above
答案: 【
Chinese
】

4、问题:All teenagers like punk music and smoke.（）
选项：
A:对
B:错
答案: 【
错
】

5、问题:That guy has a old suit, so he must be poor.（）
选项：
A:对
B:错
答案: 【
错
】

6、问题:Some women travelers may be interested in the Spa and the gift shop.（）
选项：
A:对
B:错
答案: 【
对
】

7、问题:Americans only like to eat hamburgers and pasta.（）
选项：
A:对
B:错
答案: 【
错
】

8、问题:Before the interview, please ensure ( ).
选项：
A:Inform yourself on the company and individual hotel.
B:Prepare yourself to answer questions that are likely to be asked.
C:Print your CV and other relevant document.
D:All of the above
答案: 【
All of the above
】

9、问题:During the interview, you may ( ).
选项：
A:Present yourself professionally
B:Present your relevant work
C:Present your projects and achievements
D:Present your experiences, including travel, volunteer assignments and school clubs
答案: 【
Present yourself professionally
Present your relevant work
Present your projects and achievements
Present your experiences, including travel, volunteer assignments and school clubs
】

10、问题:Interview questions are generally ( ) questions.
选项：
A:Fact-related
B:Truth-related
C:Behavior-related
D:History-related
答案: 【
Behavior-related
】

第三章单元测试

1、问题:In the Triple A’s of global service, “Adaptability” means ( ).
选项：
A:Being able to adapt to serving people from different cultures, and not reacting.
B:Reacting to different situations in a flexible manner and changing the way you interact with people from different cultures.
C:Being flexible and not getting angry with people from other cultures.
D:None of the above.
答案: 【
Reacting to different situations in a flexible manner and changing the way you interact with people from different cultures.
】