2024智慧树网课答案 酒店情境英语 最新完整智慧树知到满分章节测试答案

模块一 单元测试

1、 问题:What can you respond when a guest greets you? 回复客人的问候时我们可以说什么？（ ）
选项：
A:So nice to see you again.
B:I’m just fine. Thank you for asking.
C:It’s good to see you.
D:I’m well, thank you. And you?
答案: 【
So nice to see you again.
I’m just fine. Thank you for asking.
It’s good to see you.
I’m well, thank you. And you?
】

2、 问题:Which of the followings are NOT FORMAL when we greet our guests?在向客人问候时，下列哪些是不正式的说法？（ ）
选项：
A:Hey!What’s up?
B:How are you this morning? What can I do for you?
C:Hi there! How’s it going?
D:Welcome to XX Hotel. How can I help you?
答案: 【
Hey!What’s up?
Hi there! How’s it going?
】

3、 问题:Your employees should always be introduced first to your guests.（ ）
选项：
A:对
B:错
答案: 【
错
】

4、 问题:How could we answer a guest phone when the person he/she wanted is not available?当客人要找的人没在时，我们该如何在电话中回复？（ ）
选项：
A:Can you please hold the line? / Can you please hold on a moment?
B:I’m afraid … is not available at the moment
C:I’ll connect you now.
D:Sorry, Mr. Green is out at the moment. Could I leave a message for him?
答案: 【
I’m afraid … is not available at the moment
Sorry, Mr. Green is out at the moment. Could I leave a message for him?
】

5、 问题:When answering a phone from a guest, it’s better to remember them instead of writing them down. （ ）
选项：
A:对
B:错
答案: 【
错
】

模块二 单元测试

1、 问题:Besides bedrooms and bathrooms, suites may also be equipped with（ ）.
选项：
A:a living /sitting room
B:dining area
C:a study room
D:balcony
答案: 【
a living /sitting room
dining area
a study room
balcony
】

2、 问题:Which of the following translations are NOT CORRECT?不正确的翻译是哪项？（ ）
选项：
A:connecting room相邻房
B:adjoining rooms相邻房
C:accessible room无障碍房间
D:non-smoking room无烟房
答案: 【
connecting room相邻房
】

3、 问题:If we answer the phone from a guest after three rings, first we could say（ ）.
选项：
A:May I have your name, Sir/ma’am?
B:What can I do for you, sir/ma’am?
C:I am sorry to have kept you waiting. Sir/ma’am.
D:Do you have a reservation, sir/ma’am?
答案: 【
I am sorry to have kept you waiting. Sir/ma’am.
】

4、 问题:We can get the names by asking “May I have your name, Sir/Madam?”, and it’s more polite to address them with Mr./Mrs./Miss/Ms. XXX . （ ）
选项：
A:对
B:错
答案: 【
对
】

5、 问题:

Which of the followings could be used when dealing with a guest who wants to cancel a reservation (   )。

选项：
A: Yes, Mr./Ms XX. You booked one queen room for 3 nights from Apr. 2-4. Is that right? Do you need to cancel it?

B:Since you have canceled it before 4 p.m. on March 2, there’s no cancellation charge. 

C: Your deposit will be refunded to your account in 7 days.

D:Would you like me to send a confirmation letter to your email box?

答案: 【
 Yes, Mr./Ms XX. You booked one queen room for 3 nights from Apr. 2-4. Is that right? Do you need to cancel it?

Since you have canceled it before 4 p.m. on March 2, there’s no cancellation charge. 

 Your deposit will be refunded to your account in 7 days.

Would you like me to send a confirmation letter to your email box?

】

模块三 单元测试

1、 问题:A guest wants to check in, and he tells us that he has a reservation. So we could say （ ）。
选项：
A:Good morning/afternoon/evening, Welcome to XX Hotel.
B:Sir/Madam, do you have a reservation?
C:May I have your name, please? …Yes, Mr./Ms. SMITH. You booked a standard room for 2 nights on June 7-8. Is that right?
D:Here is your passport. Please keep it.
答案: 【
May I have your name, please? …Yes, Mr./Ms. SMITH. You booked a standard room for 2 nights on June 7-8. Is that right?
】

2、 问题:You are checking in a guest without a reservation. The guest wants a standard room, but there are not any standard rooms. We could say （ ）.
选项：
A:Sorry, there are not any standard rooms available now. Would you like to try our double room?
B:Sorry, there are no vacant standard rooms now. How about a suite? Our suite is 200 yuan more, but it includes 2 free dinner tickets to our buffet restaurant, which is normally worth 299 yuan each.
C:Sorry, all the standard rooms and double rooms are fully booked. But we still have a suite with a very good view of the city. The rate is 800 yuan including 3 breakfasts.
D:Sorry, but I can only offer you a walk-up rate at 550 yuan for a standard room including breakfast.
答案: 【
Sorry, there are not any standard rooms available now. Would you like to try our double room?
Sorry, there are no vacant standard rooms now. How about a suite? Our suite is 200 yuan more, but it includes 2 free dinner tickets to our buffet restaurant, which is normally worth 299 yuan each.
Sorry, all the standard rooms and double rooms are fully booked. But we still have a suite with a very good view of the city. The rate is 800 yuan including 3 breakfasts.
】