2024智慧树网课答案 酒店服务英语 最新完整智慧树知到满分章节测试答案

绪论 单元测试

1、 问题:

我国酒店业的快速发展有目共睹，据有关预测，未来三年内，我国将成为世界第一旅游大国。

选项：
A:对
B:错
答案: 【
对
】

第一章 单元测试

1、 问题:Room reservations.Good morning,what kind of room would you like?
选项：
A:cola
B:A double room.
C:passport
D:shop
答案: 【
A double room.
】

2、 问题:Mr. King,how many pieces of luggage do you have?
选项：
A:Thank you.
B:This way please.
C:Goodbye.
D:Six pieces.
答案: 【
Six pieces.
】

3、 问题:How much will a double room be for one night?
选项：
A:Three pieces.
B:Thank you.
C:RMB 120 yuan per night.
D:In cash.
答案: 【
RMB 120 yuan per night.
】

4、 问题:May I ask what the entrance fee is?
选项：
A:Ok.
B:Thank you.
C:Not at all.
D:It’s free for anyone.
答案: 【
It’s free for anyone.
】

5、 问题:Do you know if the guests can get drinks in the room?
选项：
A:cola
B:no
C:coffee
D:Yes,you can.
答案: 【
Yes,you can.
】

6、 问题:Could you show me the way to the business center?
选项：
A:oh,no.
B:It’s free.
C:Sure,sir.
D:Not at all.
答案: 【
Sure,sir.
】

7、 问题:What aspects will the guest complain about?
选项：
A:chipper cup
B:overcooked peanuts
C:tattered curtain
D:rickety chair
答案: 【
chipper cup
overcooked peanuts
tattered curtain
rickety chair
】

8、 问题:What information should you ask when a guest wants to leave a message?
选项：
A:the room number
B:the phone number
C:the card
D:call back
答案: 【
the room number
the phone number
】

9、 问题:According to the hotel policy, we are not allowed to use credit card.
选项：
A:True
B:False
答案: 【
False
】

10、 问题:You can book two air-tickets from the operator with the switchboard.
选项：
A:True
B:False
答案: 【
False
】

第二章 单元测试

1、 问题:The room maid can do turn-down service for DND rooms.
选项：
A:True
B:False
答案: 【
False
】

2、 问题:All used amentities should be replaced when doing turn-down service.
选项：
A:True
B:False
答案: 【
False
】

3、 问题:

Most common turn-down service activities are             .

选项：
A:

closing draperies

B:

wash

C:

turning on lights

D:

playing soft music

答案: 【

closing draperies

turning on lights

playing soft music

】

4、 问题:The hotel provide turn-down service for
选项：
A:DND room
B:VIP guests
C:suite room guests
D:single room
答案: 【
VIP guests
suite room guests
】

5、 问题:You need to have additional money for a tip no matter whether there is a delivery service charge.
选项：
A:True
B:False
答案: 【
False
】

6、 问题:If paying in cash, have the money ready to hand to the steward when he knocks on the door.
选项：
A:True
B:False
答案: 【
True
】

7、 问题:When you have finished your meal, just call the conference service center to have your tray picked up.
选项：
A:True
B:False
答案: 【
True
】

8、 问题:Nowadays,switchboards only enable guests to dial local calls through the hotel operator.
选项：
A:True
B:False
答案: 【
False
】

9、 问题:The callers in hotels can dial the receptionosts or housekeepers directly.
选项：
A:True
B:False
答案: 【
True
】

10、 问题:

A hotel        worker is responsible for many different areas of a hotel and is called upon to fix problems as they arise(like a leaking pipe).

选项：
A:

plumber

B:

room

C:

maintenance

D:

electrician

答案: 【

maintenance

】

第三章 单元测试

1、 问题:Shark Fin ang Swallow Nest have extraordinary nutitional value.
选项：
A:True
B:False
答案: 【
True
】